Shipping - Johanna Ho

TO WHICH COUNTRIES DO YOU SHIP?

We ship to all the countries that UPS ships to.  For the most up-to-date information, please refer to http://www.ups.com/content/hk/en/shipping/cost/download.html

 

However, we are unable to deliver to Post Office boxes or forwarding addresses.

 

 

CAN YOU SHIP TO MULTIPLE ADDRESSES?

We can only ship to one address per order.  If the order contains gifts or items that require shipping to multiple locations, these items need to be under separate orders for each address.

 

 

HOW MUCH IS SHIPPING AND WHEN WILL I RECEIVE MY ORDER?

For orders outside Hong Kong, the items will be delivered by UPS so long as the destination is within UPS’s delivery network.  Shipping is calculated automatically and will show at check out.  Orders are generally sent out within 2 business days of confirmation of the order and will be delivered in 2 to 3 business days, so you should receive your purchase within a week!

For orders within Hong Kong, you can choose to have your order delivered by local courier at a flat rate of HK$40 or to pick up from our office in Wanchai.  The order should in general arrive in 3 to 4 business days.

We are unable to redirect orders once the items are dispatched, please ensure that you provide a suitable shipping address.

 

WHY ARE SHIPPING RESTRICTIONS APPLIED TO SOME ITEMS?

There are international import and export regulations we have to adhere to.

 

As a result, we are unable to dispatch items made of exotic skins outside of the EU. In addition, some products manufactured in China and fine jewelry of certain compositions, are not allowed to be shipped to some countries.

 

If you add a product to your shopping bag that we are not permitted to ship to your country, the site will automatically identify it and prompt you to remove it. To proceed with purchasing this item, you would need to ship it to a different destination address. In the case of exotic skins, this would need to be within the EU.